24/7 Cloud Supervision: We watch over your network
Do not wait to discover an outage through your users. Our NOC (Network Operations Center) based in France monitors 12 critical indicators continuously and intervenes proactively before the incident impacts your business.
Discover our managed services offer< 5 min
Anomaly detection
99.9%
Network availability SLA
< 15 min
Client notification
< 4h
Physical intervention (Premium)
Why proactive monitoring is indispensable
Without proactive monitoring, a network outage is discovered by your users or your clients — often at the worst time. A 4G/5G router can silently lose its cellular link (degraded signal, suspended SIM, operator congestion) without any alert being generated.
The result? POS terminals offline for hours, crackling VoIP sessions, dropped VPNs, and field teams calling in panic. 80% of network incidents could be avoided by early detection and intervention.
This is exactly the role of our NOC: detect, diagnose, and resolve before the incident impacts your business. And when the problem goes beyond remote troubleshooting, we trigger a physical intervention within 4 hours.
Silent signal degradation
The 4G/5G signal can degrade progressively (antenna work, weather, congestion) without immediate alerts. Throughput drops from 300 to 5 Mbps silently.
Undetected SIM suspension
An operator can suspend a SIM (overuse, unpaid bill, fair-use policy) without notification. Failover does not trigger if the SIM remains active but without data.
Hardware overheating
A router in a poorly ventilated server room can overheat and throttle its performance (thermal throttling) before failing completely.
Outdated firmware = security risk
A router whose firmware is not updated exposes known vulnerabilities. Our managed services include life-cycle software management for each device.
The 12 indicators monitored by our NOC
RSRP (Signal)
Received signal power
RSRQ (Quality)
Cellular signal quality
SINR (Noise)
Signal-to-noise interference ratio
Download speed
Real-time download bandwidth
Upload speed
Real-time upload bandwidth
Latency (RTT)
Network response time in ms
Jitter
Latency variation (critical for VoIP)
Packet loss
Packet loss rate in %
Modem temperature
Thermal throttling monitoring
Connected clients
Number of devices per hotspot
Data consumption
Data volume per SIM and per VLAN
SIM state
Active/suspended status of each SIM
Standard vs Premium Monitoring
Standard (included)
- check_circle 24/7 Uptime monitoring
- check_circle Automatic email alerting
- check_circle Automatic multi-operator failover
- check_circle 48h Hardware replacement
- check_circle Basic dashboard (uptime/downtime)
Premium
- check_circle All Standard features +
- check_circle Real-time dashboard with advanced analytics
- check_circle Automatic adaptive QoS
- check_circle Post-event PDF reporting
- check_circle 24/7 Support line — dedicated engineer
- check_circle 4h Physical intervention
- check_circle Custom Webhook/SMS notifications
- check_circle Firmware and lifecycle management
Frequently Asked Questions — 24/7 Monitoring
What exactly does Median NOC monitor 24/7? expand_more
What is the SLA guaranteed by Median? expand_more
Standard vs Premium Monitoring: what are the differences? expand_more
Does Median offer full network outsourcing? expand_more
Are reports accessible in real time? expand_more
How does Median react to hardware failure? expand_more
Our other solutions
Ready to modernize your network infrastructure?
Schedule an appointment directly with one of our engineers for an audit of your needs, or leave us a message using the form.
Book a Meeting
Select a 30-minute slot directly in our calendar to speak with us.
Send us a message
We will reply within 24 business hours.