General Subscription Terms (CGA)

Article 1: Main Definitions

• Subscription: Connectivity services subscribed to by the Client.
• System: Overall solution including Router(s) and SIM Card(s).
• Operator: Telecom partners (Orange, SFR, Bouygues, Free) through which MEDIAN provides the service.
• Interface: Any device (PC, tablet, POS terminal, machine) connected to the Network via the System.

Article 2: Services & Support

MEDIAN provides the connectivity defined in the Order Form.

• Technical Support: Accessible Monday to Friday (9am-6pm) by email and phone.
• Diagnosis: Remote assistance for connection status, SIM check, and line reset.

Article 3: Network Access & Performance

The System prioritizes 4G/5G network access depending on local coverage. Otherwise, it fails over to the best available quality.

Article 4: Maintenance & Replacement (SLA)

• Delay: MEDIAN commits to replacing any System (lost, stolen, or broken) within two business days after report.
• Costs: Replacements for loss, theft, or damage are invoiced at the rates in force.

Article 5: Financial Terms

• Invoicing: Monthly, in advance, by wire transfer or direct debit.
• Prorata: Any deployment during a month is invoiced prorata temporis.
• Late payments: Penalties at 3 times the legal rate + €40 recovery fee. MEDIAN reserves the right to suspend the line after 8 days of non-payment.

Article 6: Termination & Asset Sale Clause

• Breach: Termination possible after 60 days of unanswered formal notice.
• Business Sale: In case of business sale or transfer of >50% capital, the Client may terminate with 2 months notice.
• Return: Equipment must be returned within 15 business days at the end of the contract.

Article 7: Liability & Confidentiality

• Limit: MEDIAN's liability is limited to the amount of the current annual subscription.
• Force Majeure: MEDIAN is not liable for outages due to external causes (power grid, national telecom networks, extreme weather).
• Non-solicitation: Ban on soliciting employees of the other party for 1 year after contract ends.

Article 8: Governing Law

These terms are governed by French law. Any dispute falls under the exclusive jurisdiction of the Commercial Court of Bobigny.