MEDIAN Privacy Policy

At MEDIAN, we attach great importance to the protection of your personal data. This privacy policy aims to inform you in a clear and transparent manner about how we collect, use, and protect your information.

1. Data Controller

The company MEDIAN (SAS), located at 33 rue du Docteur Sureau, 93160 NOISY-LE-GRAND, France, registered under RCS Bobigny under number 808 918 601, is the controller of the personal data collected on the site www.medianwifi.com.

For any questions regarding the protection of your data, you can contact us at: order@mediangroup-france.fr

2. Data Collected

We may collect the following types of data:

• Personal data: name, surname, email address, phone number.
• Navigation data: IP address, browser type, connection duration, pages viewed.
• Connectivity data: technical information required for supervising data flows (B2B clients only).

This data is collected via:

• Contact forms or quote requests.
• Cookies and similar technologies (see Section 8: Cookie Management).

3. Purposes of Processing

Your data is processed for the following purposes:

• Provide you with network engineering services or requested information.
• Manage and monitor your retail or event deployments.
• Optimize supervision of your critical links (4G/5G failover).
• Ensure the safety and protection of our infrastructure.
• Comply with our legal and regulatory obligations as an operator.

4. Legal Basis of Processing

The processing of your personal data is based on the following legal grounds:

• Contract performance: when processing is necessary to execute a telecom service contract.
• Consent: for call requests or a free audit.
• Legitimate interest: improving monitoring tools and preventing fraud.
• Legal obligation: retaining certain data to meet regulatory requirements (ARCEP).

5. Sharing of Data

Your personal data is only shared with:

• Carrier partners necessary to perform services (e.g. Orange, SFR, Bouygues for data).
• Legal authorities if required by law.

We commit to never sell your personal data to third parties.

6. Retention Period

Your personal data is retained for a duration compliant with legal obligations and proportional to the purposes for which they are collected:

• Customer management data: 3 years from the end of the contract.
• Billing data: 10 years (legal obligation).
• Connection logs: 1 year (operator legal obligation).

7. Your Rights

In accordance with GDPR, you have the following rights:

• Right of access: consult your personal data.
• Right to rectification: request correction of inaccurate data.
• Right to erasure: request deletion of your data.
• Right to portability: receive your data in a structured format.

To exercise your rights, contact David Sourivong at: order@mediangroup-france.fr

8. Cookie Management

Our site uses technical and analytical cookies (Google Analytics) to measure audience and improve user experience. You can disable them through browser settings.

9. Data Security

We use encryption protocols (SSL/HTTPS) and strict security measures to protect your data from unauthorized access.

10. Contact

Registered office: 33 rue du Docteur Sureau, 93160 Noisy le Grand, France
Email: order@mediangroup-france.fr